Bewin Privacy Policy — Our Commitment to Protecting Your Data

1Introduction & Our Commitment

Bewin (bewin.my) is a licensed online gaming platform that places the highest importance on user privacy. This privacy policy clearly explains how we handle your personal information.

By using the Bewin website or mobile app, you agree to this privacy policy. We adhere to international data protection standards and your information is never sold to third parties.

Our privacy policy is written in plain, straightforward language so you can understand every point clearly. Your trust is our greatest asset — which is why Bewin always operates with full transparency.

2What Information We Collect

Bewin only collects information that is necessary to provide our services. We never ask for data we don't need. The types of information we collect are detailed in the list below.

• Information you provide directly is collected at the time of registration.
• Technical information is collected automatically while you use the platform.
• A photo of a valid government-issued ID must be uploaded during the KYC process.
• Information may also be recorded when you contact customer support.

3How Your Information Is Used

Bewin uses the information it collects solely for defined purposes. We do not use your personal data for profiling or unsolicited advertising. Our core data-use objectives are outlined below.

• To create, verify, and manage your account.
• To securely process deposit and withdrawal transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To enhance your gaming experience based on your preferences.
• To keep you informed about promotions and offers (subject to your consent).
• To ensure responsible gaming and identify problematic patterns.
• To meet legal obligations and satisfy regulatory requirements.
• To improve customer service quality and resolve issues more efficiently.

4Who Your Information Is Shared With

Bewin shares your information only in limited, necessary circumstances. Your data is never sold to third parties for commercial purposes. The situations in which your information may be shared are detailed below.

• Payment Processor: Only the financial information necessary to verify and process transactions.
• KYC Partner: With licensed verification service providers for identity verification.
• Game Provider: Limited technical data required to run the games.
• Legal Authorities: In response to a valid court order or lawful request from a government regulatory body.
• Licensing Authority: To regulatory authorities, in order to meet gaming license requirements.

All parties with whom information is shared are bound by strict confidentiality agreements and required to comply with Bewin's security standards.

5Cookies & Tracking Technologies

The Bewin website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help recognize you on future visits.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: To understand which sections of the site are used most — all data is fully anonymous.
• Marketing Cookies: To show you personalized promotions — active only with your consent.

6Data Protection Measures

Bewin employs industry-leading technical and organizational measures to protect your data. Our security team monitors systems around the clock and responds to any threats immediately.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Sensitive data is stored in the database with AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Regular third-party security audits and penetration testing.
• Automatic alerts for suspicious logins and transactions.
• Strict data access policies and training are in place for all staff.
• Users will be notified within 72 hours in the event of a data breach.

7Your Rights

As a Bewin user, you have several important rights over your personal data. We respect these rights and aim to fulfill any request within 30 days.

To exercise these rights, please contact our support team. In certain cases, legal obligations may prevent us from fulfilling a request — if so, we will explain why.

8Data Retention Period

Bewin does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years after verification, or as required by law.
• Gaming Log: Up to 2 years for responsible gaming monitoring purposes.
• Marketing Information: Withdrawing consent results in immediate deletion of your data.

9Minor Protection

Bewin strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a minor is identified, the account will be immediately closed and all associated data deleted.
• Parents or guardians may submit requests regarding their child's information.

10Policy Updates & Contact

Bewin may update this privacy policy from time to time. For significant changes, you will be notified via your registered email address and a clear notice will be posted on the site.

If you have any questions about this privacy policy or wish to exercise your rights, please get in touch with us.

• Live Chat: Instant support from any page on the site.
• Telegram: Through our official Telegram channel.
• Email: [email protected] (displayed as plain text only)